Help Center

How to manage your Playbook Logix subscription

What you will learn

  • Tell your own bill apart from the money families pay you
  • Read the usage counters, and which one usually moves first
  • Change plans, and what to do before downgrading
  • Know which features are gated and which are on every plan

Learn what your Playbook Logix plan includes, how to see what you are using, how to change plans, and why this bill has nothing to do with the money families pay you.

Seeing where you stand

Open your organization's Billing page. The top shows your current plan and how much of it you are using.

The Playbook Logix billing page showing a current plan of Elite with usage counters for active programs, active players, storage, monthly emails and monthly SMS, above four plan cards
Usage first, then the plans. The counters are what should drive the decision.

Five counters, and each one can be the reason to move up.

  • Active programs, which is seasons running at once, not seasons ever run.
  • Active players, the registrations you are currently carrying.
  • Storage, used by photos and documents.
  • Monthly emails and monthly SMS, which reset each month.

The four plans

Starter is free and stays free: three active programs, fifty players, and no messaging. It carries ads, and it is a genuine plan rather than a trial.

Coach, Club and Elite raise those limits and add the paid features: installment payment plans, add ons, promo codes and discounts, date driven pricing, and no ads. The plan cards list exactly what each one includes.

Paying yearly saves roughly fifteen percent, and the toggle above the cards switches the prices between monthly and the yearly equivalent so you are comparing like with like.

Changing plans

Pick the plan you want and follow the checkout. Upgrading takes effect straight away, so the feature you upgraded for is available before you close the tab.

Downgrading is worth a moment's thought. If you are above the lower plan's limits, being under them again is your job before the change makes sense: archive the seasons that have finished, and the active program count drops on its own.

Which plan a feature needs

When a feature is not on your plan, Playbook Logix shows it marked as locked rather than hiding it, so you can see what is there. The common ones:

  • Installment payment plans and auto pay, for families paying a large fee over time.
  • Add ons and priced form options, for uniforms and extras.
  • Promo codes and sibling discounts.
  • Date driven pricing, for early bird and late fees.
  • Email and SMS, which the free plan does not include at all.

What does not change with your plan

Registration, teams, rosters, schedules, attendance, the message board and the team hub all work on every plan including the free one. So does taking money: a Starter organization can connect Stripe and collect fees exactly like an Elite one.

The per payment fee is the same on every plan too. See what card payments cost.

Common questions

What is the difference between my plan and registration fees?
Your plan is what your organization pays Playbook Logix for the software. Registration fees are what families pay your organization, and they land in your bank account. They are entirely separate and a family never sees anything about your plan.
Is the free plan a trial?
No. Starter is a real plan that stays free: three active programs, fifty players, no messaging, and it carries ads. Plenty of single team coaches never need more.
What usually makes an organization outgrow a plan?
Messaging, more often than player counts. One text to ninety families is ninety messages, so the SMS counter moves much faster than people expect.
How do I get under the limits so I can downgrade?
Archive the seasons that have finished. Archiving does not delete anything, the registrations and payments stay readable, and the active program count drops on its own.
Can I take card payments on the free plan?
Yes. Connecting Stripe and collecting registration fees works on every plan, and the per payment fee is the same on all of them.

Last updated September 21, 2026.

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