Help Center
Taking payments for your program
Getting the money from a family to your bank account, and knowing what it costs on the way.
Card payments for registration run through your own Stripe account, and the money goes to your own bank account rather than through Playbook Logix. Families can also pay by cash, check, Venmo, Cash App, Zelle or PayPal, which you record and verify yourself. These guides cover connecting Stripe, what a card payment costs, and the offline methods.
They also cover Sponsor a Player, a link that lets a relative or a local business pay down one player's balance, and your own Playbook Logix plan, which is a separate bill from anything families pay you.
Taking card payments
Taking other payments
Your own bill
Common questions about payments
What does a card payment cost?
Three parts: a percentage and a fixed amount to Stripe, and a flat per-payment fee to Playbook Logix. You choose, program by program, whether the customer or the organization pays it, and the screen shows the arithmetic where you choose. The guide on card costs also explains what comes back on a refund.
Why does finishing the Stripe setup not switch cards on right away?
Stripe has to verify the account, which is a payment processor doing the checks it must do rather than a fault. The Enable Credit Cards switch is yours to control separately from the connection.
How do offline payments work?
A family picks one of your methods at checkout, sends the money outside Playbook Logix, and records that they did. It shows as Payment Verification Pending, and the balance moves only when you check that the money arrived and press Verify. None of these methods carry a Playbook Logix fee.
Can I take card payments on the free plan?
Yes. A Starter organization can connect Stripe and collect fees exactly as an Elite one can, and the per-payment fee is the same on every plan. The paid plans add tools around it, such as payment plans, promo codes and add-ons.