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How to use the team message board

What you will learn

  • Start a topic and keep replies threaded
  • Pin the one post that matters this week
  • Use acknowledgements as a read receipt
  • Tell reactions and acknowledgements apart

Takes about 5 minutes.

Learn how to use a team message board in Playbook Logix: starting a conversation, pinning the post everybody needs, and using acknowledgements to see who has actually read it.

The message board is the team's noticeboard. It sits under Posts on the team, beside Chat, and it is where anything worth keeping goes.

Before you start

  • A team with families on its roster

Starting a conversation

Write in the Start a Conversation box and click Post Topic. Everyone on the team can post, not only coaches, which is what makes it a board rather than an announcement feed.

The Start a Conversation box on a Playbook Logix message board, with a Post Topic button and a Pin this post checkbox
Anyone on the team can start a topic. Only staff can pin one.

Replies thread under the topic, so a question about the team meal and a change to Thursday practice stay separate instead of turning into one scrolling conversation.

Pinning

Pin this post holds a topic at the top of the board. You can pin as you post or pin an existing topic afterward, and unpin it when it stops mattering.

Acknowledgements, which are the useful part

Every topic carries an Acknowledge button. A parent taps it, it becomes Acknowledged, and the post shows a count and the names of who has.

A pinned topic on a Playbook Logix message board showing game details, an Acknowledge button with a count of eight, the names of people who acknowledged, emoji reactions, and Edit, Delete, Pin and Reply controls
Eight acknowledgements, named. This is how you know a message landed.

This is the feature worth changing your habits for. "Did everybody see that practice moved?" is normally unanswerable, and here it is a number with names attached. You can see exactly which three families have not read it and text those three rather than the whole team.

Reactions

Posts also take emoji reactions. They are not the same as an acknowledgement and should not be treated as one: a thumbs up means somebody saw it and felt like reacting, while an acknowledgement is the thing you can count on.

They are still worth having. A board where nobody can respond except by writing a reply is a board that fills up with "thanks" and "got it".

Editing, deleting and reporting

You can edit or delete your own posts. Coaches and administrators can remove anything on their team's board.

Everyone else gets Report, which sends the post to whoever runs the organization rather than to you. See handling a reported message.

Posts, chat, or an email

Use the board for anything that should still be findable next week: the game details, the uniform order, the tournament information. It is the only one of the three that works as a record.

Use chat for back and forth between a few people. Use email or a text when it has to reach people who are not going to open the app today.

Common questions

Who can post on the team message board?
Everyone on the team, not only coaches. Pinning is limited to staff, and coaches and administrators can remove anything on their own team's board.
What does Acknowledge do?
It records that a specific person has read the post, and shows you a count and their names. It is the difference between hoping a message landed and knowing which three families have not seen it.
How do I get parents to actually acknowledge?
Ask for it in the post itself. A line like "please hit Acknowledge so I know it landed" is usually all it takes. Without it, most families will read and move on without pressing anything.
Is a reaction the same as an acknowledgement?
No. A reaction means somebody saw it and felt like reacting. An acknowledgement is a deliberate confirmation you can count and act on. Do not treat a row of thumbs up as proof the team knows.
How many posts should I pin?
One. A board with four pinned posts has effectively nothing pinned. The top of the page is only useful because it is scarce.

Last updated September 21, 2026.

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