Help Center
Talking to your team and their families
Four ways to reach families, and knowing which one a message deserves.
There are four ways to reach families, and most communication problems are a message sent somewhere it is seen too late, or somewhere it can never be found again. The guides start with how to match the channel to the message, and then cover each tool: email and text from the Communication Hub, the team message board, and team chat.
They also cover what happens when something goes wrong. Anybody can report a post, a chat message or a photo, and a report about the person who runs the organization goes somewhere other than to that person.
Before you send
Reaching everyone
Email and text your team
Pick exactly who hears it, choose email, text or both, and watch your allowance.
Read guide
The team message board
Topics and replies, pinning what matters, and seeing who has read it.
Read guide
Team chat
Channels, who is in them, and what chat is and is not good for.
Read guide
When it goes wrong
Common questions about communication
When should I use the message board instead of email or text?
Use the board for anything that should still be findable next week, such as game details, the uniform order or tournament information. Use email or text for something that has to reach people who will not open the app today, like a cancellation or a deadline.
How can I tell who has read a post?
Every message board topic carries an Acknowledge button. Parents tap it, and the post shows a count and the names of who has, so you can message the few who have not instead of the whole team.
Does sending email and text cost anything extra?
Both come out of a monthly allowance that depends on your plan, and the free plan does not include email or text. Playbook Logix checks before sending, and if a message would take you over the limit it refuses the whole send and tells you the number.
What happens when somebody reports a message?
It goes to whoever runs the organization, where you can remove the content or dismiss the report. If the report names the owner or an administrator, it is escalated out of the organization to Playbook Logix, so a quiet queue does not always mean nothing was reported.